For the best Construction Training in Hertfordshire
and Bedfordshire, call BHCTL on: 0845 603 5783

 
 
BHCTL TRAINING COURSES :
 
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EXCEEDING EXPECTATIONS

COURSE DURATION ½ DAY

COURSE OVERVIEW
This course will provide participants with the skills to identify the needs, wants and service required to exceed the expectations of all other site workers.

WHO SHOULD ATTEND
This course is designed for all people who work in the construction industry who need an understanding attitude to other workers across the industry.

AIMS
Understand the areas where support and service to others on site can reduce downtime and increase efficiency.

 




COURSE CONTENT

  • Who requires exceptional service?
  • Providing a professional service
  • The causes of poor service
  • Knowledge, Skills & Attitudes
  • Methods of communicating
  • Communicating throughout the site
  • Using the telephone efficiently
  • Handling people
BENEFITS
Provides delegates with the skills and knowledge to show and receive respect and understanding from other professionals within the construction industry.

TRAINING METHODS
Lecture, workbook with syndicate exercises, and discussion.




Bedfordshire & Hertfordshire Construction Training Limited,
Riverside House, Place Farm, Wheathampstead, Hertfordshire. AL4 8SB
Tel: 0845 603 5783 Fax: 0845 603 5783 EMAIL: info@bhctl.com