REACHING WORKABLE AGREEMENTS

COURSE DURATION ½ DAY

COURSE OVERVIEW
Negotiation happens in many different aspects of business today, whether it is negotiating partnerships with customers or competitors; or reaching workable agreements with staff, the outcome needs to be the same – ‘I win – you win!’ This programme looks at the skills and techniques that are essential to achieve a successful outcome.

WHO SHOULD ATTEND
Staff, Supervisors, and Managers who need to negotiate any change in working practice, terms or other situations, which demand agreement from the other party.

AIMS
Understand the areas where preparation, support and thinking of others can achieve a Win: Win situation, to reach a workable agreement.

COURSE CONTENT

• The four stages of negotiating
• Analysing the situation
• The preparation process
• Fixed and variable components
• Effective questioning techniques
• Overcoming the obstacles
• Reaching a satisfactory conclusion
• Creating a checklist